Team inbox
Read customer conversations, assign work, and reply from eligible channels. The inbox brings conversation history together with contacts and their channel permissions.
Explore Team inbox← Solutions
Any team that answers customers
Answer customers on WhatsApp, as a team.
Bring WhatsApp, SMS and email replies into one inbox, assign each conversation, and use Smart assist to draft answers your agents review before sending.
AAmina K.Is my order ready?
BBrian O.Thanks!
TThandi M.Can I reschedule?
JJoseph L.Received, thank you
Is my order ready?
Yes, it’s packed. Collect before 6 pm.
Smart assist · Suggest a reply
The outcome
Faster first replies, clear ownership of every conversation, and no message left unanswered overnight.
The journey
What your customer receives
Customer asks on WhatsApp → Assigned to Grace → Reply drafted, edited and sent
- 01Customer asks
WhatsApp
Hi, is my order #1842 ready?
- 02Out-of-hours reply
WhatsApp
Thanks for your message! We’re closed now and will reply from 9 am.
- 03Agent answers
WhatsApp
Good morning Amina, yes it’s packed and ready. You can collect it today before 6 pm.
Implementation
How to set it up
Connect your channels
Connect your WhatsApp Business number and any two-way SMS or email routes so replies arrive in the inbox.
Assign and answer
Assign each conversation to a teammate. Use Smart assist to draft, translate or triage, then edit and send.
Automate the first reply
Add an out-of-hours flow so customers get an answer at night, and your team picks it up in the morning.
Answer at night, automatically
Build this in the flow editor. No code required.
out-of-hours flowAutomation1Trigger: Inbound message outside 09:00–17:00 (Africa/Kampala)
2Step 1: Reply on WhatsApp
3 "Thanks for your message! We’re closed now and will reply from 9 am."
4Rule: Runs at most once per contact per local day
Use a recipient who has agreed to receive messages on this channel. API reference
Best practice
Tips from the setup
Assign everything
An owner on every conversation means nothing falls between people.
Teach Smart assist
Add redacted answers your team approves, and drafts get closer to how you write.
Reply inside 24 hours
WhatsApp lets you answer freely within 24 hours of the customer’s last message.
Channels
Built with
Connect your Meta business number, send approved templates, and manage customer replies in SavaraFlow’s team inbox.
Explore WhatsAppAutomations
Build a flow that starts from a customer’s first message, a message outside business hours, or a request from your own system. Each step is checked for consent and funds like any other send.
Explore AutomationsQuestions about customer support
How many agents can I add?
Owners can invite teammates with seven-day links tied to each person’s verified email.
Can Smart assist answer customers directly?
No. It drafts, translates and triages. A person always sends.
More use cases
Other workflows to explore
Run through the steps in the sandbox.
See a simulated response before sending a live message.