SMS
Use SMS for reminders, pickup alerts, and other messages that need to reach a phone number. SavaraFlow quotes the destination and segment count before a live send.
Explore SMS← Platform
Workspace capability
Give your team one place to follow up.
Read customer conversations, assign work, and reply from eligible channels. The inbox brings conversation history together with contacts and their channel permissions.
Team inbox
What you get with Team inbox
One shared inbox for SMS, WhatsApp and email replies. Assign conversations, see each customer’s channels and consent, and let Smart assist draft the first version of your answer.
Assign and resolve
Give every conversation an owner. Agents can pick up work themselves, and owners can reassign it.
Smart assist
Draft a reply, translate it into Luganda or Swahili, or triage a conversation. Agents always review and send.
One contact, every channel
A customer’s phone and email live on one contact, so their WhatsApp, SMS and email history reads as one thread.
Consent on every contact
Each contact records the channels they agreed to. Inbound messages never grant marketing consent.
Invite your team
Owners send seven-day invite links tied to each teammate’s verified email.
Automated first replies
Pair the inbox with an out-of-hours automation so customers get an answer at night.
Try it
See it in action
Good morning, Amina
Deliveries this weekNov 3 – 9
MTWTFSS
Order #1842 readyRead
Visit reminderDelivered
Receipt #5521Accepted
Amina NakatoNile Studio · Kampala
Prefers WhatsAppPickup remindersCSV batch · sent Nov 9
- Delivered
- 2,418
- Read
- 1,936
- Replies
- 212
- Cost
- $94.79
WalletNovember$148.50
Topped up by mobile money Suggest a reply for Amina?
Team inbox setup
How it works
Connect an inbound route
Set up an eligible provider and its inbound callbacks. Channel and sender capabilities determine which replies can be received.
Find the conversation
Open the contact’s thread and review its history, available channels, and permission records.
Assign and reply
Assign the conversation to a teammate, then reply from an enabled channel. Use a WhatsApp template when the provider requires one.
Close the loop
Check message status and resolve the thread when the work is complete. Use an eligible saved-contact fallback only where configured.
Specifications
Limits and details
The exact rules your messages follow, so there are no surprises in production.
- Channels
- WhatsApp, two-way SMS routes and email, where the route supports replies
- Smart assist
- 100 requests per workspace per day
- Roles
- Owners and agents
- Invites
- Expire after 7 days, tied to a verified email
- Contacts
- Compatible contacts can be merged
- Opt-outs
- STOP and UNSUBSCRIBE replies are respected automatically
Use cases
Where teams use Team inbox
Questions about Team inbox
Does every sender receive replies?
Inbound support depends on the route. A one-way branded SMS sender and the managed outbound SavaraMail route have different capabilities from a two-way provider connection.
How does fallback work?
Saved-contact sends can use eligible fallback channels when configured. Direct sends to an address or number use the selected channel only.
Does Smart assist send messages on its own?
No. It suggests a draft, translation or triage label. An agent edits and sends every reply.
What does Smart assist use to write a draft?
A limited view of the current customer’s conversation and, if you add them, redacted answers your team has approved.
Why don’t I see SMS replies?
Replies need a two-way route. A branded one-way sender ID can’t receive messages.
Explore related tools
Connect your Meta business number, send approved templates, and manage customer replies in SavaraFlow’s team inbox.
Explore WhatsAppUse SavaraMail to send receipts, account notices, and other transactional emails. Set a recognizable From name and address for your business.
Explore EmailCheck the cost before you send.
Estimate your usage, then use the live quote for your workspace and destination.