Use cases

Messages for the moments that matter.

Order updates, reminders, receipts and replies are the messages customers actually wait for. See how each one runs through SavaraFlow, from the trigger to the delivery receipt.

Try the sandbox How it works

Use cases in motion

Retail and fulfilment · WhatsApp + SMS

Keep customers up to date on their orders.

Send a confirmation when an order is placed and a pickup message when it is ready. Use the same order reference to track the request and its delivery status.

Order placed → WhatsApp confirmation → SMS when ready for pickup

See the workflow

Order #1842Acacia Studio

Order placed

Packed

Ready for pickup

AACACIASMS

Order #1842 is ready. Collect before 6 pm.

Message

Delivered in 4s

Appointment-based services · CSV bulk + SMS

Help customers remember their next appointment.

Send a reminder from an appointment event or a reviewed CSV list. Confirm recipient permission before queueing the messages.

Booking list → Recipient review → Reminder batch

See the workflow

ThursdayNuru Clinic

09:00

10:30

12:00

14:30

NNURUSMS

Reminder: your visit is tomorrow at 10:30. Reply 1 to confirm.

Message

Confirmed

Transactional email · SavaraMail

Send a receipt from a name customers recognize.

Send a receipt after a verified payment or an account notice after a completed change. Use an approved SavaraMail sender for your business.

Payment confirmed → Email request → SavaraMail accepts the handoff

See the workflow

TTandem Retailreceipts@tandem.example

Payment received

Mobile moneyUGX 42,500

Paid · 14:02

Receipt sent in 2s

Lending, savings and subscriptions · SMS

Remind customers before a payment is due.

Send a polite reminder a few days before a due date and a confirmation when the payment lands. Keep amounts and references exact, and keep the tone helpful.

Due in 3 days → SMS reminder → Payment received → Confirmation

See the workflow

Instalment TS-4471Tandem Savings

Reminder sent · 11 Nov

Due · 14 Nov

Paid · UGX 120,000

TTANDEMSMS

Your instalment of UGX 120,000 is due on 14 Nov. Ref TS-4471.

We received UGX 120,000. Thank you!

Message

Paid on time

Schools, churches and associations · CSV bulk

Reach every parent with one reviewed list.

Upload the contact list you already keep, clean it, see the cost, and send a notice to everyone who agreed to hear from you.

Parent list → CSV review → SMS notice to 240 families

See the workflow

pickup-list.csv248 rows

+256 770 123 456Valid

+256 701 554 210Valid

+256 770 123 456Duplicate

0770 12Invalid

+256 752 908 113Valid

Batch quote245 recipients · $9.60

Any team that answers customers · Team inbox + WhatsApp

Answer customers on WhatsApp, as a team.

Bring WhatsApp, SMS and email replies into one inbox, assign each conversation, and use Smart assist to draft answers your agents review before sending.

Customer asks on WhatsApp → Assigned to Grace → Reply drafted, edited and sent

See the workflow

AAmina K.Is my order ready?

BBrian O.Thanks!

TThandi M.Can I reschedule?

JJoseph L.Received, thank you

Is my order ready?

Yes, it’s packed. Collect before 6 pm.

Smart assist · Suggest a reply

A day of messages

One customer, three channels, no confusion.

Here is how a single order might reach Amina, and what you set up once to make it happen.

01Order placed
WhatsApp
Hi Amina, thanks for your order #1842. We’ll message you here when it’s ready.
02Ready for pickup
SMS
Acacia Studio: order #1842 is ready. Collect before 6 pm at Kampala Road. Reply STOP to opt out.
03Payment verified
Email
Subject: Your receipt for order #1842 · Thanks, Amina. We’ve received UGX 85,000 by mobile money. Your order is being prepared.
04Agent answers
WhatsApp
Good morning Amina, yes it’s packed and ready. You can collect it today before 6 pm.

Pick a workflow to start from

Order #1842Acacia Studio

Order placed

Packed

Ready for pickup

AACACIASMS

Order #1842 is ready. Collect before 6 pm.

Message

Delivered in 4s

Retail and fulfilment

Order updates

Send a confirmation when an order is placed and a pickup message when it is ready. Use the same order reference to track the request and its delivery status.

See the workflow

ThursdayNuru Clinic

09:00

10:30

12:00

14:30

NNURUSMS

Reminder: your visit is tomorrow at 10:30. Reply 1 to confirm.

Message

Confirmed

Appointment-based services

Appointment reminders

Send a reminder from an appointment event or a reviewed CSV list. Confirm recipient permission before queueing the messages.

See the workflow

TTandem Retailreceipts@tandem.example

Payment received

Mobile moneyUGX 42,500

Paid · 14:02

Receipt sent in 2s

Transactional email

Receipts and account notices

Send a receipt after a verified payment or an account notice after a completed change. Use an approved SavaraMail sender for your business.

See the workflow

Instalment TS-4471Tandem Savings

Reminder sent · 11 Nov

Due · 14 Nov

Paid · UGX 120,000

TTANDEMSMS

Your instalment of UGX 120,000 is due on 14 Nov. Ref TS-4471.

We received UGX 120,000. Thank you!

Message

Paid on time

Lending, savings and subscriptions

Payment reminders

Send a polite reminder a few days before a due date and a confirmation when the payment lands. Keep amounts and references exact, and keep the tone helpful.

See the workflow

pickup-list.csv248 rows

+256 770 123 456Valid

+256 701 554 210Valid

+256 770 123 456Duplicate

0770 12Invalid

+256 752 908 113Valid

Batch quote245 recipients · $9.60

Schools, churches and associations

School and community notices

Upload the contact list you already keep, clean it, see the cost, and send a notice to everyone who agreed to hear from you.

See the workflow

AAmina K.Is my order ready?

BBrian O.Thanks!

TThandi M.Can I reschedule?

JJoseph L.Received, thank you

Is my order ready?

Yes, it’s packed. Collect before 6 pm.

Smart assist · Suggest a reply

Any team that answers customers

Customer support

Bring WhatsApp, SMS and email replies into one inbox, assign each conversation, and use Smart assist to draft answers your agents review before sending.

See the workflow

Follow the whole sending process.

See what happens from channel setup and quoting through to the delivery status.

How it works