CSV bulk sending
Upload a CSV, choose the right phone or email column, and review duplicates, invalid entries, and the batch quote before committing wallet credit.
Explore CSV bulk sending← Solutions
Appointment-based services
Help customers remember their next appointment.
Send a reminder from an appointment event or a reviewed CSV list. Confirm recipient permission before queueing the messages.
ThursdayNuru Clinic
09:00
10:30
12:00
14:30
NNURUSMS
Reminder: your visit is tomorrow at 10:30. Reply 1 to confirm.
1
Message
Confirmed
The outcome
Fewer missed appointments, and a list you can trust before you spend a shilling.
The journey
What your customer receives
Booking list → Recipient review → Reminder batch
- 01The day before
SMS
Nuru Clinic: reminder of your visit tomorrow at 10:30. Reply 1 to confirm or call 0414 000 000 to change.
- 02Morning of
SMS
Nuru Clinic: see you today at 10:30. Please arrive 10 minutes early.
Implementation
How to set it up
Choose the appointment list
Export only the recipients you intend to contact. Use an international phone number column for SMS.
Review and quote
Check duplicates, invalid rows, recipient permission, and the quoted cost.
Send and follow up
Queue the batch and review status per recipient. A two-way provider route is needed for SMS replies.
Or send the batch from your server
One request for up to 250 recipients, with a date-based key so a rerun never sends twice.
send-reminders.tsTypeScript1await fetch(`${process.env.SAVARA_HOST}/api/v1/bulk/messages`, {
2 method: "POST",
3 headers: {
4 Authorization: `Bearer ${process.env.SAVARA_API_KEY}`,
5 "Content-Type": "application/json",
6 "Idempotency-Key": `reminders-${date}`,
7 },
8 body: JSON.stringify({
9 channel: "SMS",
10 recipients: bookings.map(b => b.phone), // up to 250
11 body: "Nuru Clinic: reminder of your visit tomorrow. Reply 1 to confirm.",
12 consent: true,
13 }),
14});
Use a recipient who has agreed to receive messages on this channel. API reference
Best practice
Tips from the setup
Send the day before
Early enough to reschedule, close enough to remember.
Use one key per day
A date-based idempotency key stops the same reminders going out twice.
Leave out sensitive detail
Time and place are enough. Don’t include diagnoses or private information in the text.
Channels
Built with
SMS
Use SMS for reminders, pickup alerts, and other messages that need to reach a phone number. SavaraFlow quotes the destination and segment count before a live send.
Explore SMSTeam inbox
Read customer conversations, assign work, and reply from eligible channels. The inbox brings conversation history together with contacts and their channel permissions.
Explore Team inboxQuestions about appointment reminders
Can patients reply to confirm?
Yes, on a two-way SMS route. Replies arrive in the team inbox against the contact.
Can I personalise each reminder?
Bulk batches send the same body to everyone. For per-person times, send individual messages from your system or use a WhatsApp template with parameters.
More use cases
Other workflows to explore
Run through the steps in the sandbox.
See a simulated response before sending a live message.